Privacy policy

 

Dearfilters.com (collectively the "we", "our", "us", or "Dearfilters") understands that privacy is very important to you, and we are committed to protecting your personal information through our compliance with this Privacy Policy.

 

We created this Privacy Policy to describe to individuals and companies using our website dearfilter.com (collectively the "Site") our practices for collecting, using, maintaining, and disclosing the information collected when users use the Site.

 

Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using the Site and/or purchasing any Products or Subscriptions via our Site, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with our practices, you can choose not to use our Site.

 

Contact

 

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@dearfilter.com.

 

Collecting Personal Information

 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information

 

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .

Disclosure for a business purpose: shared with our processor.

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

 

Order information

 

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor.

Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

How do I withdraw my consent?

 

If you change your mind after opting in, you can contact us at support@dearfilter.com at any time to withdraw our contact with you and continue to collect and use your information.

 

Disclosures of Your Information

 

We do not sell or rent your information to marketers or third parties.

 

We may share your Personal Information with our subsidiaries and affiliates, and with trusted contractors, service providers and other third parties who need to know such information to provide services that we request to support the operation of our Site. Such third parties include but are not limited to, shipping companies, financial institutions, payment processors, as well as any third parties that you have directly authorized to receive your Personal Information. For example, we use Google Analytics to understand the behavior of our customers to provide a Site experience that better suits your interests and preferences.

 

We may disclose your information to law enforcement or other similar authorities, in connection with a criminal investigation, investigation of fraud, infringement of intellectual property rights, or other activity that is suspected to be illegal or may expose you or us to legal liability. We may also disclose your Personal Information to comply with any court order, law or legal process, including to meet national security and law enforcement requirements and to respond to any government or regulatory request or audit and to enforce or apply our Terms of Service, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

We may disclose Personal Information to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, or a similar corporate transaction and any due diligence review with respect to any such proposed transaction.

 

We may also disclose your Personal Information for any other purpose disclosed when the information is provided and for any other purpose with your consent.

 

Use and Disclosure of Aggregated Data and Traffic Data

 

We may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. We may use and disclose any such de-identified or aggregated data without restriction.

 

Some of the information that we collect from cookies, web beacons, or other embedded code relates to your personal use of the Site and allows us to store information about your preferences, speed up your searches and recognize you when you return to our Site. Other information that we collect from cookies, web beacons, or other embedded code is not tied to your Personal Information and enables us to estimate our audience size and usage patterns. This traffic data may be shared with third parties without restriction.

 

How we store and protect your information

 

We will provide you with services for as long as is necessary (for example, as long as you have an online account with us) or to meet our own obligations (for example, to prevent fraud, meet regulatory requirements, resolve disputes, improve our services, or maintain security, and In each case consistent with applicable law. We may retain fully aggregated or anonymized non-personal information for an extended period of time.

We do our best to provide you with a safe and convenient shopping experience. We have implemented various technical and organizational security measures to help protect you and the personal information we collect about you. Please note that we will never email you for account information, such as your username, date of birth, credit card information or other personal information. Finally, we will never email you attachments that you can open. If you receive suspicious emails that appear to be from us, please contact us support@dearfilter.com.

 

Using Personal Information

 

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Third Party Services

 

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide us.

However, some third-party service providers (such as payment gateways and other payment transaction processors) have their own privacy policies regarding the information we need to provide them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies in order to understand how these providers will handle your personal information.

In particular, keep in mind that some providers may be located in or have facilities in jurisdictions different from yours or ours. Therefore, if you choose to conduct a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the personal information you use in completing the transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer bound by this Privacy Policy or our website's Terms of Service.

 

Link

 

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy policies of other websites and we encourage you to read their privacy statements.

 

Your California Privacy Rights

 

California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, contact us by email and include your name and the address to which you would like us to respond and that this is a request pursuant to the User' s California Privacy Rights. Please note, however, that we do not currently disclose any Personal Information to third parties for their direct marketing purposes.

 

Children's Privacy

 

We do not knowingly collect or use any personally identifiable information from online visitors under 13 years of age. We do not knowingly allow visitors under the age of 13 to purchase any of our products or participate in any of our services. If you are under 13 of age, do not use or provide any information on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 13, please contact us.

 

Safety

 

Protecting your order information is important to us. We use industry-standard Secure Sockets Layer (SSL) technology to keep your online order information secure. SSL encryption is a method of encrypting information transmitted over the Internet. To check the security of your connection, look at the top left corner of your browser window after accessing the server. If you see an undamaged key or a closed lock (depending on your browser), SSL is active. You can also double-check by looking at your browser's URL line. When accessing a secure server, the first character of the site address should be changed from "http" to "https". Some versions of browsers and some firewalls do not allow communication through secure servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we are committed to protecting your personally identifiable information.

 

Cookies

 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Complaints

 

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.