Sorry for the delivery delay, Please tell me your order number, and I will help you check it. then we will refund or reship asap.

It is easy to place an order at Dear Filters

Add the item to your shopping cart

Proceed to check out

Check out with your Paypal or fill in your email and shipping address, then continue to the shipping method

Continue to the payment method

Complete order

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

The main problem with credit card payment failure is that your credit card has been frequently refunded.

It is recommended to use PayPal, we have professional customer service to help you complete the order.

Install the water filter after it is filled with water, and it is normal to filter out 2-4 gallons of water.

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

Although you can order as a guest, having a DearFilters account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information, and ensuring faster checkouts.

In the event of a forgotten password, simply:

1. Click on ‘Forgot Password’ on the sign-in page

2. Enter your email address

3. Click on the link sent to you at your email address

4. Enter your new password

Your order history will be available on your Dashboard on your Account page

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data.

Customer information pertaining to name, card billing details, and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into fraud detection mechanisms.

Although online security is implied for each order and the confirmation procedure is one-time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

We will be happy to change the shipping address for your order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

We are unable to provide combined shipping at this stage.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service

Generally, it will take 1-2 business days for us to prepare the package.

Sometimes UPS/USPS/FedEx tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

Please check if your family or neighbors have signed for you, please contact our customer service after you confirmed not been signed.

Unfortunately, due to the low-cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. DearFilter reserves the right to refuse any returns at any time.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Please follow the procedures for making a warranty claim and returning a product.

Please contact us via email ASAP by taking images of the courier number and product.

We will follow up and handle your feedback.

You may cancel or cancel your order before payment. Orders are normally processed immediately after check out.

We accept the following forms of secure payment:
(1) PayPal
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)
(3) Credit Card Directly

When a payment fails, please inform us of the error code or error message and leave us your email.

We will get back to you ASAP via email.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

The main problem with credit card payment failure is that your credit card has been frequently refunded.

Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below:

Once your payment has been received, we will send you a notification email to inform you about the order.

When a payment fails, please inform us of the error code or error message and leave us your email.

We will get back to you ASAP via email or live chat.