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Shipping:
1. All orders are processed within 1-2 business days of ground shipping and are not included in the total "shipping time".
2. All items are shipped directly from US warehouses.
3. Free shipping on all items is supported, and the standard delivery time is 2-10 days.
4. If the package is not received within 30 days of delivery (according to the logistics website), please notify us and we may re-ship or refund
5. Shipping Regions: Ships to the U.S. only, excluding Alaska, Guam, and Puerto Rico.
6.Learn more about our Shipping Policy.
Return:
30-day money-back guarantee:
1. We offer a 30-day returns policy. This means that you have 30 days to return your item.
2. For returning or exchanging an item with non-quality issues (such as incorrect models) you will need to pay shipping costs.
3. The consumer does not have to pay shipping fees if the goods received are not in good condition.
4. Before you return the product or claim a refund, please contact our customer service first by emailing us at support@dearfilter.com.
5. Learn more about our Refund Policy.
